Salient

Salient Features

• Hyper-Personalized Outreach: Salient excels in creating personalized email content that resonates with recipients, ensuring higher engagement rates.
• Automated Client Conversations: The platform automates crucial client interactions, including welcome and verification calls, inbound request handling, and early delinquency calls, significantly reducing the risk of funding bad deals and catching fraud in real-time.
• Comprehensive Communication Tools: Salient automates over 50% of inbound requests such as payments and extensions, through voice, 2-way texting, email, and webchat, ensuring round-the-clock customer service.
• Enhanced Security and Compliance: The platform is SOC 2 compliant and PCI L1 certified, ensuring that all transactions and data handling meet the highest standards of security.
• Real-Time Insights: With features like live transcription and summarization, Salient helps lenders capture and address customer escalations promptly, enhancing the overall customer experience.

Salient Pricing

Use Cases

• Verification Calls: Salient streamlines the initial customer verification process to verify the accuracy of all provided information and minimize fraud occurrences. ✅
• Handling Inbound Calls: The platform effectively handles more than half of all incoming customer inquiries, such as payment processing and account changes, without the need for human involvement. ❌
• Early Delinquency Management: Salient offers early delinquent customers simple and hassle-free methods to clear their outstanding balances, enhancing recovery rates and retaining customers. ❌