Tidio Copilot

Tidio Copilot Features

• Works easily in Chrome without needing to switch software.
• Compatible with Gmail, Zendesk, Intercom, and Gorgias for easy integration.
• Offers accurate reply suggestions based on your previous conversations.
• Enables uploading of website content and FAQs for precise answers.
• Complies with GDPR/CCPA regulations and encrypts data both at rest and in transit.
• Allows agents to use, adjust, or disregard AI suggestions as required.

Tidio Copilot Pricing

Use Cases

• When a customer is browsing your online store and has a question about a product, Live Chat Assistance helps you quickly provide helpful suggestions, making their shopping experience smoother.
• Imagine a customer eagerly awaiting their order and reaching out for an update - with Order Status Inquiries, you can instantly provide them with accurate shipping details, saving time for both parties.
• As a busy e-commerce owner, managing customer inquiries on various social media platforms can be overwhelming. Social Media Support streamlines this process, allowing you to efficiently handle DMs and maintain a strong online presence.
• When customers have common questions about shipping, returns, or policies, Email Support Automation enables you to respond promptly with pre-written answers, ensuring they receive the information they need without delay.
• By utilizing E-commerce Recommendations, you can offer personalized product suggestions tailored to each customer's preferences and needs, enhancing their shopping experience and increasing the likelihood of a purchase.

Pros:

• ✅ Works with existing tools—no migration required
• ✅ Reduces agent workload by ~30%
• ✅ Secure, compliant with major data regulations
• ✅ Easy setup with intuitive Chrome extension

Cons:

• ❌ Requires Chrome browser for access
• ❌ Doesn't function as a standalone app outside browser environment