Kastro Chat

Kastro Chat Features

• AI-Integrated Live Chat: Offers a powerful live chat widget that integrates with your help center, allowing customers to find answers directly from your documentation.
• Efficient Help Center Migration: Features a robust crawler for easy migration of your existing help center to Kastro, ensuring a smooth transition and immediate access to improved support capabilities.
• AI ChatBot Powered by ChatGPT: Utilizes ChatGPT to handle repetitive questions and suggest relevant articles from your help center, freeing up your support team to focus on more complex inquiries.
• Human Handoff for Complex Issues: Seamlessly transitions conversations to human agents when AI encounters complex problems or specific user needs, ensuring personalized support.
• AI-Enhanced Workspace: Enhances productivity with features like conversation summarization, reply expansion, tone adjustment, and collaborative answering with AI assistance.

Kastro Chat Pricing

Use Cases

• Automated Customer Self-Service: Enables customers to discover solutions independently by receiving AI-generated recommendations from your help center within the chat widget.
• Reduced Support Volume: Drastically decreases the volume of support tickets by addressing typical queries with AI, enabling your team to focus on critical conversations.
• Enhanced Help Center Creation: Empowers companies to leverage AI for crafting and managing a polished help center, guaranteeing customers have access to thorough and current information.